Terms & Conditions
- GENERAL
THIS SITE IS OPERATED BY SECURITY TRAINING SOLUTIONS LTD AND THE FOLLOWING TERMS AND CONDITIONS PROVIDE REGULATIONS OF USING SECURITY TRAINING SOLUTIONS LTD WEBSITE. BY BROWSING AND USING THE WEBSITE YOU ARE AGREEING TO COMPLY WITH AND BE BOUND BY THE FOLLOWING THE TERMS AND CONDITIONS OF USE THAT ARE GIVEN BELOW.
THE TERM “SECURITY TRAINING SOLUTIONS LTD” OR “US” OR “WE” REFERS TO THE OWNER OF THE WEBSITE. THE TERM “YOU” REFERS TO THE USER OR VIEWER OF OUR WEBSITE.
THE CONTENT OF THE PAGES OF THIS WEBSITE IS FOR YOUR GENERAL INFORMATION AND USE ONLY. IT IS SUBJECT TO CHANGE WITHOUT NOTICE. NEITHER we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
- Admission
2.1 You must pay Security Training Solutions Ltd the appropriate costs in full in order to secure your course before the course start date.
2.2 If a training course is offered with a discount, the discounted price that is offered is subject to availability.
2.3 Payment can be made by Visa, Mastercard, cheque or bank transfer. Cheques are payable to Security Training Solutions Ltd.
2.4 Security Training Solutions Ltd reserves the right to change course prices without notice.
3. Refunds / Cancellation / Rescheduling
3.1 If you are unable to attend on the scheduled course date reserved, the candidate should notify Security Training Solutions Ltd at least 7 days in advance. If they do so, we will reschedule the course date with the candidate for any course date in the next 6 months, subject to availability.
3.2 If a learner fails to notify us in advance of inability to attend the scheduled course 7 days before the course start date, then a rescheduling fee will apply.
Rescheduling charges are as follows:
3.3a For requests received 7 days or more in advance of the scheduled date of the course, there is no rescheduling charge for the first (2) changes, a £40 fee per course will be applied after two requests.
3.3b For notification given less than 7 days before the course date, a charge of £40 per course will be charged to reschedule.
3.3c For notification given less than 24 hours prior to the scheduled start of the course, the candidate will forfiet the full cost of the course.
3.4 In the event of non-attendance where payment has been received, there shall be no refund and in the event of non-attendance where the fee has not been received, the fee will remain due and payable.
3.5 Security Training Solutions Ltd complies with Consumer Protection (Distance Selling) Regulations 2000 and operates the following refund policy in respect of the cancellation of individual course bookings.
4. Delay or Failure to Perform on our part.
4.1 We shall not be liable to you if we are prevented or delayed in the performing of any of our obligations to you if this is due to any cause beyond our reasonable control including (without limitation):
4.1 an act of God, explosion, flood, fire or accident;
4.2 war or civil disturbance;
4.3 strike, industrial action or stoppages of work;
4.4 any form of government intervention;
4.5 a third party act or omission;
4.6 failure by you to give us a correct delivery address or notify us of any change of address.
5. Behaviour
5.1 If your behaviour is deemed to be unacceptable or causes damage your course may be terminated and you may be asked to leave the premises. Your application form and contact details will be retained pending further enquiry.
5.2 No whole or part refunds will be made under these circumstances.
6. Results
6.1 Exam papers are marked by an external awarding body, and results are made available in 14 working days of sitting the exam, there may be a further delay in exam results by the awarding body.
6.2 SECURITY TRAINING SOLUTIONS LTD will not be liable for any kind of loss in case of a delay in result.
7. Quality of the services
7.1 We will use reasonable skill and care in providing the services to you. We will do so according to the qualification content set out in the agreement. We do not make any commitment to you that the content of the services will meet any specific requirements that you have (except to the extent that your requirements match the course description which is given in more detail on the Website). We expect you to take reasonable care to make sure that the course you have chosen will meet your needs.
7.2 We do not make any commitment to you that you will obtain any particular result from your receipt of the services. We do not make any commitment to you that you will obtain any particular qualification from your receipt of the services (unless stated otherwise in the course description on the Website subject to your successful achievement of that qualification).
7.3 All representations, warranties and/or terms and/or commitments not expressly set out in these Terms (whether implied by law, conduct, and statute or otherwise) are hereby excluded to the maximum extent permissible at law.